Every part of the Joco reusable cup is dishwasher safe. Be sure to place all parts of the cup in the top rack of the dishwasher. Otherwise, play it safe and go with a classic hand wash. Do be careful, sleeves may be slippery when wet or when heated to high temperatures. Ensure all components are dry before use. Please do not use damaged product and handle broken glass with care.  All of Joco parts are microwave safe. Be sure to remove the lid before reheating any liquids, and definitely check the temperature before drinking.

DELIVERY 

Sassy Organics offers free standard shipping Australia wide on all orders over $100. Orders placed by 1:00 pm between Monday and Friday will be dispatched on the same day, using our preferred carrier Australia Post. If you order is received after 1:00 pm, it will be shipped the following morning. All orders received on weekends including public holidays will be shipped next business day. 

Shipping cost

Over $100 - free standard delivery

Under $100 - $6 standard delivery

                      $14.95 express delivery

Standard shipping delivery estimates

Up to 2 business days - Melbourne

Up to 2 - 3 business days - Adelaide, Canberra and Sydney

Up to 3 - 4 days - Brisbane and Hobart

Up to 4 business days - Country Victoria

Up to 6 business days - Perth

For express deliveries, Australia Post guarantees next business day delivery on all parcels that fall within Express Post delivery network. However, if your postcode falls outside the Express delivery network, it might take a little longer for your order to reach you. Learn more about Sassy Organics' Delivery.

*Please note that Australia Post has suspended guaranteed next day delivery. Express shipping will take priority over standard shipping, however there is no guarantee that your order will be delivered the following business day.

RETURNS & REFUNDS

Consumer guarantee

Sassy Organics offers a 30 day return policy, where the product does not meet the consumer guarantee, in accordance with Australian Consumer Law. 30 days is calculated from the day the product is received by you. 

Change of mind

Sassy Organics also offers a 30 day return policy for change of mind. That means if you are not satisfied with your purchase, you are welcome to return it to us within 30 days of receiving your order for your choice of exchange or full refund, excluding original delivery costs. Please see full terms and conditions by visiting Sassy Organics’ Returns and Refunds Policy

INTERNATIONAL SHIPPING

Sassy Organics is now shipping to New Zealand, USA, Canada, UK, Ireland, Singapore and Hong Kong. The final delivery cost is based on the weight of your parcel and displayed at the checkout. 

Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer’s responsibility. Please check with the customs office in your country to determine what these additional costs will be before proceeding with purchase. You can also learn more by visiting Australia Post guidelines for New Zealand, USA, Canada, UK, Ireland, Singapore and Hong Kong.

ECO FRIENDLY PACKAGING

Committed to environmental sustainability, Sassy Organics only uses eco friendly packaging to protect both your products and the planet. In 2020, we removed all plastic from our packaging, including Australia Post satchels and plastic packaging tape. Sassy Organics now wraps all orders using eco friendly craft paper and locally sourced boxes, to avoid breakages and minimise our eco footprint.

CARBON NEUTRAL DELIVERIES

We use Australia Post’s carbon neutral parcel delivery service, to offset our emissions and ensure all Sassy Organics orders are carbon neutral. You can learn more about our commitments to you, the planet and the animals here.

Where we don't use Australia Post, we use a shipping service provide Shippit. For deliveries booked on Shippit's delivery services, Shippit measures how much carbon is generated by their courier partners from the moment a parcel is picked up to the moment it's delivered. Based on this calculation, Shippit purchases carbon offsets to support projects that prevent and reduce greenhouse gas emissions by the same amount to reduce emissions overall. Not only do Shippit neutralise the carbon emitted by their courier partners, but the offset projects they invest in also deliver economic, community and social benefits. You can learn more about Shippit sustainability here.

At Sassy Organics, we love our customers and we reward customer loyalty.  For every dollar spent you will earn rewards, which can be used towards your next purchase. In summary, you will receive 5% off your order (in rewards value) each time you shop with us.

Here is an example of how you will be rewarded.

1. Spend $100 and receive $5 in rewards value
2. Spend $200 and receive $10 in rewards value
3. Spend $300 and receive $15 in rewards value and so on

After placing an order with us, you will receive a Reward Notification email, advising of your rewards value, based on your last order. To check your reward point balance at any time, go to your Sassy Organics account and check your balance under Voucher/Rewards.

Redeeming points

To redeem points, your reward point balance will be shown at the checkout page, under step 3, just prior to finalising your purchase. You can choose to redeem some or all the points earned. On the checkout page, you will also see the new points you have earned during the order, which can be used during the next purchase.

Product review rewards

Coming Soon!

Terms and conditions

• Rewards available to Sassy Organics customers only

Thank you ❤️