We review available ingredient lists, brand declarations, product claims and relevant certifications against our Clean Standard before listing. This review uses information from labels, brands and relevant third parties; it is not independent laboratory testing, so the current product label remains the final reference.

Yes. Vegan and cruelty-free are store-wide requirements at Sassy Organics. We review brand information and supporting declarations before products are listed.

No. Some products and brands hold recognised organic certification, while others use natural or organic ingredients without certifying the finished product. Certification is identified at product level where it applies, without implying it across the full range.

Our published Clean Standard lists the ingredients and ingredient categories we do not stock. Because formulas can change, check the ingredient list on the individual product page and confirm it against the current product packaging before use.

No product can be universally guaranteed suitable for every allergy, pregnancy or skin condition. Our filters and product information can help narrow your options, but you should check the current label, patch-test where appropriate and seek qualified advice for pregnancy, breastfeeding, medical conditions or known allergies.

No. These are product-specific attributes rather than store-wide guarantees. We identify them where brands provide enough information, and we recommend checking each product page or contacting us when a particular attribute is essential to your choice.

Yes. An eligible change-of-mind return can be requested within 30 calendar days after delivery. The item must be unused, unopened, sealed, in its original packaging and suitable for resale; hygiene and other exclusions apply.

Contact us promptly with your order number, details of the issue and clear photographs where relevant. Keep the parcel, product and packaging until we provide instructions. Australian Consumer Law rights for faulty goods are separate from our voluntary 30-day change-of-mind period and are not limited by it.

Please keep the product and its packaging, then contact us with your order number and a clear photograph of what arrived. If the product needs to be returned, we will provide a return shipping label so you can send it back to us at no cost to you. Please wait for our instructions before posting anything.

Start by signing in to your Sassy Organics account. Once you are logged in, you can access the Resolution Centre from your account to submit your return or order issue. You can also email info@sassyorganics.com.au before returning anything so we can assess the issue and provide instructions. Where a refund is due, we issue it to the original payment method as soon as reasonably practicable; your payment provider controls when the funds appear.

No separate Wellness Club login is required. Sign in to your Sassy Organics account and you will automatically have access to the Wellness Club, where you can see the points you have earned and your available rewards. Use the same Sassy Organics account login details when earning additional points through eligible activities, including leaving product reviews, so those points are added to the correct balance.

You earn 1 point for every eligible $1 spent. Quick ways to grow your balance include following @sassyorganics on Instagram for 50 points and submitting an approved product review for 40 points, or 50 points when you include a photo. Make sure you are signed in to your Sassy Organics account when leaving a review. Add your date of birth to receive 100 points on your birthday. You can also refer a friend: they receive 10% off their first order and, once the referral is successful, you receive a $10 discount to use on an order over $50.

The program accepts eligible empty beauty and personal-care packaging for specialist recycling. Check the current accepted items and preparation instructions before sending anything, and include the account details requested on the program page if you wish to receive the available store credit.