We understand that sometimes a product may not work as expected for you. Whether it's a skin reaction, an unexpected result, or simply not what you anticipated, we're here to help find a solution.

Our team will work directly with the product supplier to address your concerns and find the best resolution for your situation.

Please note: Resolving product enquiries may take a few days as we coordinate either directly with the brands or through our distributors. We appreciate your patience during this process and will keep you updated every step of the way.

Any product returned which is received damaged, opened, used or otherwise blemished will not qualify for a refund and will be held until the buyer pays for redelivery.

Please note: Returned products that do not qualify for a refund which are held for more than 30 days where a buyer has failed to pay the redelivery fee, may be destroyed or otherwise disposed of by Sassy Organics.

Products Excluded from Change of Mind Returns

For hygiene and safety reasons, the following products are not eligible for change of mind returns: underwear, period underwear, menstrual cups, reusable sanitary pads, feminine hygiene products, sexual wellness products, razors, razor blades, and face masks. We also cannot provide change of mind returns on gift cards.