We ship twice a day to ensure a quick delivery. If your order is placed before 1 pm, it will be shipped the same day (before 5 pm). If your order is placed after 1 pm, it will be shipped the following business day.

Please note that we don't ship on the weekend and public holidays, due to the closure of Australia Post.

We use Australia Post for all orders (domestic and international).

Sassy Organics is in Melbourne, so this will depend on your distance from us. The below are estimated delivery times.

To check eligibility, enter the postcodes (Sassy Organics's post code is 3175) you're sending from and to in the Australia Post Postage Calculator.

We sure do! Enjoy free standard shipping on all orders over AU $100.00. A flat fee of AU $8.00 applies to orders under AU $100.00.

Yep! Express shipping is AU $15.00. Be sure to select this option at checkout.

In most cases, if your postcode falls within the Express Post delivery network, your express parcel will be delivered the next business day. For postcodes outside of the Express Post delivery network, there is no guarantee that your parcel will be delivered the next business day.

You can see a full list of postcodes which are outside of the Express Post delivery network by visiting the Australia Post website.

Once we process your order, you will receive a dispatch email from Sassy Organics containing your tracking number and the items shipped. You will also receive an email from Australia Post with tracking details.

If you haven't received your tracking email, please check your spam or junk mail folder as it may have landed there. We recommend adding Sassy Organics to your safe sender list to ensure you receive all future emails from us.

All parcels sent by Sassy Organics require a signature on delivery. If you are not home, a card will be left for you to pick up your parcel from your nearest post office.

At the checkout, you can request that your parcel be left at home, without a signature on delivery. Please note, however, we cannot be held responsible if your parcel goes missing.

Yes, you can. After your order has been shipped, you will receive an email from Australia Post with your tracking details. You will be able to request a change of address via this email.

Please note: you will need to create an account or log into your existing account with Australia Post to complete the parcel redirect process.

Currently, Sassy Organics ships to New Zealand, Canada, UK, Ireland, Singapore, Hong Kong and China.

The final delivery cost is based on the weight of your parcel and it will be displayed at the checkout.

International customers may be charged import duties and taxes on goods ordered. These are levied once your package reaches your country and are not included in our listed prices or in your shipping and handling costs. These charges are the buyer's responsibility.

Please check with the customs office in your country to determine what these additional costs will be before proceeding with the purchase. You can also learn more by visiting Australia Post guidelines.

If your discount code is not working, please send us a quick email at info@sassyorganics.com.au or use the help form (on the bottom left corner of each page) and we will look into it straight away.

It helps to provide us with the name of the discount you're using and the error message you're receiving. Please note that you can only use one discount code at a time.

No, you are only able to use one discount code at a time.

If you have signed up to the Sassy Organics newsletter and received a discount code, but you also have another code (i.e. a weekly promotion code), we suggest you use the weekly promotional code first and use your welcome discount code next time you shop with us.

If you have signed up to the Sassy Organics newsletter, you should receive an email with your welcome discount code within minutes. Please check your spam folder.

If you still haven't received your email and code, please send us a quick email at info@sassyorganics.com.au or use the help form (on the bottom left corner of each page) and we will look into this straight away.

Please note that if you are already on our mailing list and are trying to sign up again, you will not receive an email in this instance. Also, if you were previously subscribed to our mailing list and you unsubscribed, then you won't be able to subscribe again.

Our weekly promotions & discount codes can be found in the Weekly Offers section.

Unfortunately, a discount code cannot be used when purchasing a gift voucher.

Sassy Organics introduced a Recycling Program via TerraCycle®, which turns plastic beauty packaging into new products such as picnic benches, kids' playgrounds and garden bed boxes.

To date, TerraCycle® has collected billions of pieces of waste across 21 countries and raised over 44 million dollars for charities worldwide.

Learn more about our recycling program.

1. First, check to see if your council already has a program to help locals recycle their empty personal care products.
2. If not, simply start collecting the empty products in a recyclable box – your original Sassy Organics delivery box works great.
   
   Note: The products need to be as empty as possible. TerraCycle® recommends cutting the packages or using a tool to scrape out as much product as possible. That said, you DON'T need to wash or rinse the packages – just be sure they're fully empty.
3. Once you've collected a couple of months' worth, or a full box, of packaging, write your name, phone number, email and address on a piece of paper and put it INSIDE the box. This way we know who to give the AU $10.00 store credit reward to!
4. Tape up your box and send it to the following address:

5. Wait for your box to arrive at our location.
6. Receive your AU $10.00 store credit to your Sassy Organics account (don't have an account yet? Create one by accessing Sassy Organics Account Registration Page).

If you have any questions send us an email at info@sassyorganics.com.au. We're more than happy to help.

You can learn more about our TerraCycle® recycling program and what product packaging is accepted.

You can purchase Sassy Organics electronic vouchers by visiting Sassy Organics gift vouchers.

Simply add your nominated voucher to a cart and proceed to the Checkout page. You will then be asked to personalise your voucher by adding the sender's and recipient's name, the recipient's email, time and date when the voucher is to be sent and your message that will appear on a gift voucher. You will then proceed to a checkout, where you can finalise and pay for your order.

Sure! Before finalising and paying for your order, you will have the option to add a time and date of gift voucher delivery.

When you get to the Checkout page, on the right-hand side, you will see a spot for a voucher (just below discount). Click on 'Voucher' and enter both the Voucher Code and Secret Code from your voucher email and press enter.

Then, on the left side of the page, under the Payment Details section, click on Redeem Voucher. Your gift voucher with available gift card credit will come up and you can select the amount of credit that you want to use.

You can use the entire amount during a single transaction or spread it over several orders.

Please send us a quick email at info@sassyorganics.com.au or use the help form (on the bottom left corner of each page) and we will follow this up straight away.

It will help if you provide us with your name, email, voucher code & secret key and describe the error message you're receiving.